The expertise behind the trusted BAL range of tiling adhesives and grouts is also always on hand to offer technical advice and support, whether you’re a professional fixer, contractor, specifier, architect or homeowner.


Technical Advisory Service

No other brand can offer you the benefits of so much experience and expertise based on more than 50 years of heritage in ceramics.

The BAL Technical Advisory and Specification Service (TAS) handles approximately 50,000 queries annually – providing FREE assistance, advice and specifications for all aspects of tiling installations.

To contact the BAL Professional Enquiry Line:

Tel: 03330 030 160 (calls charged at local rate, included under free call packages on mobiles and landlines)

For all General Enquiries:

Tel: 01782 591 120


On-site advice and training

Supporting our Technical Advisory Service is our Training and Technical Support Team who are available to offer practical knowledge, training and on-site support for large projects.

As ex-fixers themselves, they are in the perfect position to answer your queries about our products or your installation.


Dave Rowley - Manager

Dave has over 27 years’ experience in tiling, having joined the industry upon leaving school and gaining a City & Guilds Advanced Craft qualification in wall and floor tiling through an apprenticeship. He is also Lead Judge for the wall and floor tiling section of SkillBuild, the national construction competition for apprentices run by the CITB.

Carl Cox

Carl joined BAL from Ceramic Tiles Limited where worked as a site manager of the company’s flagship showroom and Trade Centre in Ipswich working with tradesman on all aspects of tiles and tiling.
He has worked in the tiling industry throughout his career, and was previously employed with Tile Mates Limited in Portslade.

Sean Page

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603

Lino Ciriaco

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200