On-site Project Support

When you’re managing a project, what you want most is the reassurance that the tile products you’re working with won’t fail.  At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road.

Covering the whole of the UK, BAL’s Training and Technical Support Team offer practical knowledge and on-site project advice and training.

As ex-subcontractors and tilers themselves, our TTS team are in the perfect position to answer your queries in terms you’ll understand.  If you’ve experienced a problem on your tiling installation, you can trust our TTS team to offer dependable solutions and remedies.  What’s more, we’ll even send samples away for independent laboratory analysis to find the cause of the problem.

Our TTS Team can also provide on-site training in the use of our specified product for subcontractors. So if you require our assistance, call our TTS team on 01782 591160 now.

Our Training and Technical Support Team

Dave Rowley - TTS Manager (North, Midlands)

Dave has over 27 years’ experience in tiling, having joined the industry upon leaving school and gaining a City & Guilds Advanced Craft qualification in wall and floor tiling through an apprenticeship. He is also Lead Judge for the wall and floor tiling section of SkillBuild, the national construction competition for apprentices run by the CITB.

Sean Page - SE and East Anglia

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603

Lino Ciriaco - SW England & South Wales

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones - Scotland

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200