On-site Project Support

When you’re managing a commercial project, what you want most is the reassurance that the tile products you’re working with won’t fail.  At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road.

Covering the whole of the UK, BAL’s Technical Support Team offer practical knowledge, on-site project advice, training and support for contractors.

As ex-tradesman themselves, our TST team are in the perfect position to answer your queries in terms you’ll understand.  If you’ve experienced a problem on your tiling installation, you can trust our TST team to offer dependable solutions and remedies.  What’s more, we’ll even send samples away for independent laboratory analysis to find the cause of the problem.

Our TST Team can also provide on-site training in the use of our specified product for subcontractors. So if you require our assistance, call our TST team on 01782 591160 now.

Our Training and Technical Support Team

Lewis Lupton - National Training Manager

Lewis joined BAL in 2012 after an extensive career as a tiler, first joining the industry in 1996 at a family-run plastering business with specialism in wall and floor tiling. Lewis is a qualified assessor and also holds a Certificate of Education allowing him to teach adults in tiling techniques.
TEL - 07970450192

Dave Rowley - North

Dave has over 27 years’ experience in tiling, having joined the industry upon leaving school and gaining a City & Guilds Advanced Craft qualification in wall and floor tiling through an apprenticeship. He is also Lead Judge for the wall and floor tiling section of SkillBuild, the national construction competition for apprentices run by the CITB.

Lino Ciriaco - SW England & South Wales

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones - Scotland

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200

David Hilton - Central

David joined BAL in 2021 after a long career on the tools as a tile fixer.

TEL: 07970450205

Vince Ruffini - South East

Vince began his tiling career at the age of 17 when he joined his father’s bathroom renovation business. After gaining his City & Guilds qualification in Wall & Floor Tiling at the Skills Centre he moved on to teach the Level 2 course himself. As a former TTA Committee Member Vince was instrumental in creating an Experienced Worker Route (EWR) course to allow experienced fixers to gain qualifications through a fast-track program, before joining our sister company ARDEX in 2016.
TEL: 07736 638536