On-Site Training and Advice

At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road for you and your customers.

BAL is the only UK tile adhesive manufacturer to have specialist Product Support Technicians (PSTs). Covering the whole of the UK, BAL PSTs offer practical knowledge and on-site project advice and training

As ex-tilers themselves, our PSTs are in the perfect position to answer queries from you or your customers. If your customers have experienced a problem with their tiling installation, our PSTs can be trusted to offer dependable solutions and remedies. We even have the option to send samples away for independent laboratory analysis to find the cause of the problem.

Our PSTs can also provide on-site training for retail staff at your branches on any product or installation process.

Our Product Support Technicians

Lewis Lupton (Manager) - Northern England and North Wales

Lewis joined BAL in 2012 after an extensive career as a tiler, first joining the industry in 1996 at a family-run plastering business with specialism in wall and floor tiling. Lewis is a qualified assessor and also holds a Certificate of Education allowing him to teach adults in tiling techniques.
TEL - 07970450192

Sean Page - East Anglia

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603

Andy Oates - London and South East

An experience tiler with nearly 20 years' experience, Andrew was awarded Tile Fixer of the Year 2015 by The Tile Association. Qualified to NVQ Level 2 from Lambeth College, he started his career a Moderna before joining Wilson & Wylie Contracts Ltd and then Storford Tiling and Marble. He founded Woodford Tiling in 2016.
TEL - 07970450201

Geoff Cavell - Midlands, Mid & West Wales

Geoff joined BAL in 2017 after working as a tiler for many years in his family tiling business. Originally from Sheffield, Geoff took over his fathers tiling business Cavell Tiling in Worksop after beginning as an apprentice.
TEL - 07791146932

Lino Ciriaco - South West & South Wales

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones - Scotland

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200