Training and Technical Support

At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road for you and your customers.

BAL is the only UK tile adhesive manufacturer to have specialist tiling technicians. Covering the whole of the UK, BAL’s Technical Support Team can offer practical knowledge and on-site project advice and training.

As ex-tradesmen themselves, our team are in the perfect position to answer queries from you or your customers. If your customers have experienced a problem with their tiling installation, our team can be trusted to offer dependable solutions and remedies. We even have the option to send samples away for independent laboratory analysis to find the cause of the problem.

Our Technical and Training Team can also provide on-site training for retail staff at your branches on any product or installation process – or why not bring them to our specialist Innovation and Technology Centre.

Our Training and Technical Team

Steve Davies -Head of Training

After completing an apprenticeship in Floor Laying & Ceramic Tiling, Steve went on to become a self-employed installer, fitting all types of floorcoverings. After more than 25 years working on sites across Shropshire, Cheshire and Wales, Steve qualified as a tutor in 2008. Steve joined our sister company ARDEX in 2014 and was instrumental in setting up the ARDEX Training Academy in Stoke-on-Trent.
TEL: 07817 470074

Dave Rowley - Midlands

Dave has over 27 years’ experience in tiling, having joined the industry upon leaving school and gaining a City & Guilds Advanced Craft qualification in wall and floor tiling through an apprenticeship. He is also Lead Judge for the wall and floor tiling section of SkillBuild, the national construction competition for apprentices run by the CITB.

Sean Page - SE and East Anglia

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603

Lino Ciriaco - South West & South Wales

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones - Scotland

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200

Phil Wilkinson - North

Phil joined our sister company ARDEX in 2019 after many years of running his own flooring company Prestige Flooring.
TEL: 07736 638536

Ian Lawton - East

Ian began his career in the flooring industry at the age of 18, gaining experience in the high end retail carpet sector, before joining a commercial flooring company and sub-contracting for some of the largest companies in this field. Before joining our sister company ARDEX in 2002 as a Technical Advisor, Ian built up extensive knowledge and experience of the flooring industry by working on national and European projects.
TEL: 07815 525123

Vince Ruffini - South East

Vince began his tiling career at the age of 17 when he joined his father’s bathroom renovation business. After gaining his City & Guilds qualification in Wall & Floor Tiling at the Skills Centre he moved on to teach the Level 2 course himself. As a former TTA Committee Member Vince was instrumental in creating an Experienced Worker Route (EWR) course to allow experienced fixers to gain qualifications through a fast-track program, before joining our sister company ARDEX in 2016.
TEL: 07736 638536