Training and Technical Support

At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road for you and your customers.

BAL is the only UK tile adhesive manufacturer to have specialist tiling technicians. Covering the whole of the UK, BAL’s Technical and Training Support Team can offer practical knowledge and on-site project advice and training.

As ex-tilers themselves, our Training Team are in the perfect position to answer queries from you or your customers. If your customers have experienced a problem with their tiling installation, our team can be trusted to offer dependable solutions and remedies. We even have the option to send samples away for independent laboratory analysis to find the cause of the problem.

Our Technical and Training Team can also provide on-site training for retail staff at your branches on any product or installation process – or why not bring them to our specialist Innovation and Technology Centre.

Our Training and Technical Team

Dave Rowley - Manager

Dave has over 27 years’ experience in tiling, having joined the industry upon leaving school and gaining a City & Guilds Advanced Craft qualification in wall and floor tiling through an apprenticeship. He is also Lead Judge for the wall and floor tiling section of SkillBuild, the national construction competition for apprentices run by the CITB.

Carl Cox

Carl joined BAL from Ceramic Tiles Limited where worked as a site manager of the company’s flagship showroom and Trade Centre in Ipswich working with tradesman on all aspects of tiles and tiling.
He has worked in the tiling industry throughout his career, and was previously employed with Tile Mates Limited in Portslade.

Sean Page - East Anglia

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603

Lino Ciriaco - South West & South Wales

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones - Scotland

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200