Customer Support

As well as guaranteeing quality products, we also offer a full package of support to assist your trade or retail customers on their tiling project including technical advice, on-site support and customer service.

BAL’s Technical Advisory and Specification Service (TAS) is always available to provide free assistance, advice and specifications for all tiling projects. Whether assistance is needed on a particularly complex tiling project, or simple product advice, our experts are always on call.

BAL offers support like no other brand and because we’re backed by 50 years of heritage you can trust our advice, just like you can trust our superior range of tile adhesives, grouts and ancillary products.

Our team helping you

David Wilson, UK Technical Services Manager

A respected and leading industry voice, David has more than 27 years’ experience with BAL having joined as an R&D Chemist. A member of the Royal Society of Chemistry, David sits on numerous industry bodies including BSI B539 Technical Committee, CEN (European) Standards TC 67 WG3 and the TTA Technical Committee.

Justin Akerstrom, Technical Services Advisor

Justin joined BAL after 6 years as a Technical Sales Consultant/ Project Advisor with Q-Railing. He previously worked as a Business Development Manager for Globaleye. He is specifically experienced in CAD design and technical drawings.