Technical Support

Whatever your query the BAL Technical Advisory and Specification Service (TAS) is here to help. We provide FREE assistance, advice and specifications for all tiling projects. Whether you need assistance on a particularly complex install, or are simply looking for product advice, our experts are always on call.

BAL offers support like no other brand and because we’re backed by 50 years of heritage you can trust our advice, just like you can trust our superior range of tile adhesives and grouts.

Our TAS team has many years’ experience and expertise in tiling and construction, so you can be assured of quality advice, all of the time.

OUR TEAM HELPING YOU

David Wilson, UK Technical Services Manager

A respected and leading industry voice, David has more than 27 years’ experience with BAL having joined as an R&D Chemist. A member of the Royal Society of Chemistry, David sits on numerous industry bodies including BSI B539 Technical Committee, CEN (European) Standards TC 67 WG3 and the TTA Technical Committee.

Stuart Ross, Technical Services Supervisor

Stuart joined BAL in 2012 after previously working for Schluter-Systems as a Business Development Manager. Stuart provides technical assistance and specifications and is a member of the RIBA CPD providers network and the TTA. Stuart investigates and compiles Product Quality and Installation Failure reports for customers and can assist with complex installations.

David Spruce, Technical Services Advisor

A qualified chemist, David joined BAL Technical Advisory Service in 2007 following 11 years as a Research & Development Chemist and Quality Manager at Tullis Russell (Brittains). He previously spent 10 years at ceramic giants the Wedgewood Group as Technical Manager overseeing many aspects of the ceramic industry from raw materials to new developments.