On site project support

When you’re designed a project, what you want most is the reassurance that the tile products you’ve specified won’t fail.  At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road.

BAL is the only UK tile adhesive manufacturer to have specialist Product Support Technicians (PSTs). Covering the whole of the UK, BAL PSTs are always ready to visit your project and give practical, experienced-based consultations.

If you’ve experienced a problem on your tiling installation, you can trust our PSTs to offer dependable solutions and remedies.  What’s more, we’ll even send samples away for independent laboratory analysis to find the cause of the problem.

Our PSTs can also provide on-site training in the use of our specified product for contractors and subcontractors working on your project. So if you require our assistance, start by calling our Technical Advisory Service.

Our Team Helping You

Lewis Lupton (Manager) - North England and North Wales

Lewis joined BAL in 2012 after an extensive career as a tiler, first joining the industry in 1996 at a family-run plastering business with specialism in wall and floor tiling. Lewis is a qualified assessor and also holds a Certificate of Education allowing him to teach adults in tiling techniques.
TEL - 07970450192

Sean Page - East Anglia

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603

Andy Oates - London and South East

An experience tiler with nearly 20 years' experience, Andrew was awarded Tile Fixer of the Year 2015 by The Tile Association. Qualified to NVQ Level 2 from Lambeth College, he started his career a Moderna before joining Wilson & Wylie Contracts Ltd and then Storford Tiling and Marble. He founded Woodford Tiling in 2016.
TEL - 07970450201

Geoff Cavell - Midlands, Mid and West Wales

Geoff joined BAL in 2017 after working as a tiler for many years in his family tiling business. Originally from Sheffield, Geoff took over his fathers tiling business Cavell Tiling in Worksop after beginning as an apprentice.
TEL - 07791146932

Lino Ciriaco - South West and South Wales

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

James Hailstones - Scotland

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200