On Site Project Support

When you’re designed a project, what you want most is the reassurance that the tile products you’ve specified won’t fail.  At BAL not only can you trust our quality products, we back this up with comprehensive support on the phone, online and on the road.

BAL is the only UK tile adhesive manufacturer to have specialist technicians covering the whole of the UK. BAL’s Technical and Training Support Team are always ready to visit your project and give practical, experienced-based consultations.

If you’ve experienced a problem on your tiling installation, you can trust our team to offer dependable solutions and remedies.  What’s more, we’ll even send samples away for independent laboratory analysis to find the cause of the problem.

Our team can also provide on-site training in the use of our specified product for contractors and subcontractors working on your project. So if you require our assistance, start by calling our Technical Advisory Service.

Our Team Helping You

Dave Rowley - Manager

Dave has over 27 years’ experience in tiling, having joined the industry upon leaving school and gaining a City & Guilds Advanced Craft qualification in wall and floor tiling through an apprenticeship. He is also Lead Judge for the wall and floor tiling section of SkillBuild, the national construction competition for apprentices run by the CITB.

Lino Ciriaco

Lino has been with the company for more than 15 years and has more than 30 years’ experience in the tiling industry having begun his career in the tiles department of Gardiners Home Improvement Centre. He rose to Merchandising Manager at Tileflair before moving to BAL as a PST in 2000.
TEL - 07970450214

Carl Cox

Carl joined BAL from Ceramic Tiles Limited where worked as a site manager of the company’s flagship showroom and Trade Centre in Ipswich working with tradesman on all aspects of tiles and tiling.
He has worked in the tiling industry throughout his career, and was previously employed with Tile Mates Limited in Portslade.

James Hailstones

James has more than 25 years’ experience in the industry having first worked as an Apprentice Tile Fixer for his father. James ran his own wall and floor tiling business for more than 14 years before joining BAL as a Product Support Technician in August 2008.
TEL - 07970450200

Sean Page

Sean joined BAL in 2018 after more than 10 years as a professional tiler with his own business Kabenza Tiling, developing his business and customer base from scratch and working in both the domestic and commercial markets.
TEL - 07804520603